Shipping policy
Effective date: July 22, 2026
This Shipping Policy explains how and when we send your order to you. It applies to purchases made through https://katiekrafts.com. In this policy, "we", "us", and "our" mean VERASCALE LLC, doing business as Katie Krafts, and "you" means the person placing the order.
Overview
Everything we make is custom, made-to-order handmade leather goods: cowboy hats, custom-fit cowboy boots, a leather wallet, and a leather flask. Because each piece is genuinely built by hand after you order it, there are two separate parts to the time it takes for your order to reach you: the time we spend making your item (production time) and the time the carrier spends delivering it (transit time). Please read both the production and delivery sections below so you know what to expect. At this time we ship within the United States only, and all pricing is in United States dollars (USD).
Order processing and handmade lead time
We do not keep finished inventory sitting on a shelf. When you place an order, we begin making your item by hand, so there is a production window before anything ships. As a general guide:
- Cowboy hats, the leather wallet, and the leather flask typically ship within about 1 to 2 weeks of your order.
- Custom-fit cowboy boots take longer because of the fitting and construction involved, roughly 4 to 8 weeks before they ship.
These are honest estimates, not guarantees. Actual production time can vary with current demand, the details of your custom order, and the availability of materials. Busy seasons can push these windows a little longer. If we expect your order to take significantly longer than the ranges above, we will reach out to you by email. We will also email you when your order ships. If you need an item by a specific date, please email us before ordering so we can let you know whether it is realistic.
Where we ship
We currently ship to addresses within the United States only. We do not ship internationally at this time. If your shipping address is outside the United States, we will not be able to fulfill the order.
Shipping methods, carriers, and costs
Your available shipping options, the carrier, and the exact shipping cost are calculated and shown to you at checkout in USD before you pay. We ship using established carriers and select the method appropriate for your item and destination. Any shipping charges shown at checkout are in addition to the price of the product itself. If a shipping promotion (such as free shipping) applies to your order, its terms will be shown at checkout.
Delivery estimates
Once your order is finished and handed to the carrier, delivery (transit) time is separate from and in addition to the production time described above. Transit time depends on the carrier, the shipping method, and your location, and is typically a few business days after shipment for standard domestic delivery. Delivery estimates are provided by the carriers and are not guaranteed by us. The clock on any delivery estimate starts when your item ships, not when you place your order.
Order tracking
When tracking is available for your shipment, we will email your tracking number to the address you provided at checkout so you can follow your package to your door. Please allow a little time after you receive the notification for the tracking information to update on the carrier's system. If you do not see a shipping or tracking email when you expect one, check your spam or promotions folder, and feel free to email us and we will help.
Delays
Once your package leaves our hands and is in the carrier's possession, delivery is under the carrier's control. We are not responsible or liable for delays caused by the carrier, weather, natural events, high-volume periods, incorrect address information, failed or missed delivery attempts, customs or regulatory holds, or other circumstances beyond our reasonable control. We will do our best to help you track down a delayed package, but carrier delays do not entitle you to a refund of shipping charges unless required by law.
Lost or damaged in transit
We pack every order carefully, but once in a while a package is lost or arrives damaged. If this happens, please email us at support@katiekrafts.com within a reasonable time after the expected delivery date, and include your order number, a description of the problem, and, for damage, clear photos of the item and the packaging. We will work with you and, where appropriate, with the carrier to make it right. Depending on the situation, that may mean filing a claim with the carrier, arranging a repair, remaking your item, or issuing a replacement or refund. Keeping the original packaging and damaged materials helps us resolve claims, so please hold on to them until the matter is settled.
Incorrect or incomplete shipping address
Please double-check your shipping address before you place your order. You are responsible for providing a complete and accurate delivery address. We ship to the address you enter at checkout, and we are not responsible for orders that are delayed, lost, or delivered to the wrong place because the address was incorrect or incomplete. If you notice a mistake, email us as soon as possible; if your item has not shipped yet, we will do our best to correct it, but we cannot guarantee changes once production or shipping is underway.
If a package is returned to us because of an undeliverable, incorrect, or incomplete address, or because it went unclaimed, we will contact you by email to arrange reshipment. In that case, you may be responsible for an additional shipping charge to send the item out again. Because our items are custom and made to order, an address error on your part is not treated as a defect in the product.
Contact us
If you have any questions about this Shipping Policy or your order, please reach out. Email is the best and only way to get in touch with us, and we are happy to help.
VERASCALE LLC
8417 Bamboo Road, Fort Myers, Florida 33967, United States
support@katiekrafts.com